FAQ

Check-in is scheduled for 3:00 pm, and check-out is scheduled for 11:00 am.

We do offer packages to where guests can purchase an early check-in or late check-out.

Yes! We offer complimentary on-site parking for all guests. Our private parking lot is conveniently located on the property, so you can park with ease and enjoy your stay without any additional fees.

Yes — we would be delighted to assist. Garden Gables is happy to securely hold your luggage both before check-in and after check-out so you can enjoy the area comfortably without carrying your bags. Simply let your concierge know on the day of your arrival or departure, and we will gladly arrange it for you.

Garden Gables no longer operates as a traditional bed and breakfast, but we are delighted to offer each of our guests a daily complimentary breakfast voucher to enjoy at Shots Café, a charming European-style café just a short drive away. Guests staying in rooms that accommodate up to two people will receive a $40 per night breakfast credit, and rooms accommodating up to four people will receive a $80 per night breakfast credit. This curated partnership allows you to begin your day with freshly prepared breakfast and support a wonderful local small business.

Shots Café is typically open:
• Tuesday through Friday, 7:00 AM – 4:00 PM
• Saturday, 8:00 AM – 5:00 PM
• Closed Sunday and Monday

At this time, Garden Gables is unable to honor gift cards or credits issued by previous ownership. We kindly ask that you contact us directly, and we will be happy to provide you with the appropriate contact information for the prior owners so you may follow up with them directly.

Garden Gables is located just 2.1 miles from Tanglewood, making it a quick drive to concerts and events. Many guests also choose to walk when the weather is nice, enjoying a scenic stroll to and from performances.

Our housekeeping team is on-site daily, thoughtfully preparing rooms for arrivals and caring for the shared spaces throughout Garden Gables. While we do not have a traditional front desk, our personal concierge service is always just a text away and happy to assist with anything you may need during your stay. Management is also on-site daily to help ensure everything runs smoothly and guests feel well cared for.

Concierge service hours are 7:00 AM – 7:00 PM daily.

Our concierge services run from 7:00 am- 7:00 pm daily. If you are experiencing issues checking in to the building outside of these hours, please reach out to reservations@gardengables.com

Unfortunately we do not provide nor have any pack n’ plays or cribs on the property.

We do not have additional beds on site, so we would recommend looking into additional rooms if your party exceeds the maximum number of guests per room.

The rates that are listed on our booking page are per night. By selecting the specific room(s) you are interested in, it will calculate the total of the entire stay on the side of your web page (if on a computer), or on the bottom of your web page (if on your smartphone).

Taxes and fees are not included in the nightly rate. By selecting the specific room(s), you will find the total amount for your stay including any applicable taxes and fees.

We do not have a kitchen or microwave on-site that guests may use. However, you will find a coffee maker and mini fridge in each of our rooms.

Although we love our four-legged animals, we do not allow pets on the property.

*Service animals are allowed.

As a historic property, Garden Gables does not have an elevator. The charm and character of the home are part of its original architecture. If you have any concerns regarding stairs, we kindly ask that you let us know prior to arrival. We will be happy to do our best to accommodate you with a room on a lower level for added comfort.

You are able to book your accommodation right from our website. On our booking page, please select the dates of your stay and total number of guests. The system will show you the available rooms, as well as the price for the nightly rate. By “selecting” your room of choice, you will see the total including taxes and fees, to where you can proceed to the booking page. Through the booking page you will also see a section of “add-ons” that you can apply to your reservation (ex. Late Check Out, Early Check Out, Champagne). After surpassing the add-on page, you will be able to click on the button “Book now”, to confirm your reservation. Following that, you will receive a confirmation e-mail as well as a text message regarding your recent booking.

After completing the booking process you will get an automatic booking confirmation via e-mail, containing details on your reservation, as well as a confirmation text message.

The evening prior to your arrival, you will receive a text message to complete your digital registration with us. Since we are a self check-in hotel with no front desk, and limited staff on site, we require that this registration be filled out prior to your stay. Once you have completed the registration form, the morning of your arrival you will receive your your door access codes to the property just shortly before our scheduled check-in time. You will also find some helpful reminders for during your time with us.

We highly recommend double checking the e-mail and phone number you provided on your initial booking confirmation. If you need to update your contact information, please e-mail: reservations@gardengables.com.

We encourage all of our guests to book directly through our website as it has all of the availability and pricing available to you. If you have any questions or need assistance, you may reach out to our team at reservations@gardengables.com.

Before finalizing your reservation please double check that you had entered your email address and phone number correctly. In some cases, our emails can also end up in the “spam folder” so please check it as well. In any case, contact us by email at reservations@gardengables.com as we will be very happy to assist you.

We require all guests to at least be 21 years of age to book a stay with us. At the time of arrival, we do request an ID to be uploaded to your guest verification. If that ID does not list a date of birth that would equal an age of at least 21 years of age, we will cancel the reservation.

You can book as many rooms as are available for the requested, selected period. If you are interested in blocking off the entirety of the hotel, please reach out to events@gardengables.com.

If you are to book with our Standard Rate, or Military Rate- we require a minimum of 50% of your total stay at the time of booking. The remaining balance will be due 7 days prior to your scheduled check-in.

Non-refundable rates require 100% of the full reservation at the time of booking.

We do. At the time of filling out your digital registration form the evening prior to arrival- you will be prompted to enter your credit card information for us to hold a $100 security deposit. If there are damages noticed after a guest checks out, this is in place to cover those damages (provided the guest is indeed at fault).

Security deposits will be released automatically after our staff has fully cleared the room(s) of no damage.

After paying the booking deposit, the remaining balance (if applicable) will be charged automatically by Garden Gables, 7 days prior to your arrival. If you need to update your card information please reach out to reservations@gardengables.com. Guests will not receive their check-in information if the reservation has not been paid in full.

We require a valid credit card in order to confirm a reservation.

We currently offer a military discount. This discount requires guests to provide a military ID prior to check-in.

If you are interested in making any changes to your reservation, please contact reservations@gardengables.com.

When your reservation is cancelled, you will get a cancellation confirmation from us- unless you have booked through a 3rd party (ex. Booking.com, Expedia, Priceline). If you do not receive that confirmation within 30 minutes, please contact us at reservations@gardengables.com. All refunds take 5-10 business days to process.

Standard Rates: Full refund for cancellations made more than 14 days prior to check-in. No refund for cancellations made less than 14 days prior to check-in. Refunds will not be honored for those who cancel 14 days or less from their scheduled arrival date.

Non-refundable Rate: 100% of your reservation is due at the time of booking. If cancelled, no refund is awarded.

Military Rate: Full refund for cancellations made more than 14 days prior to check-in. No refund for cancellations made less than 14 days prior to check-in. Refunds will not be honored for those who cancel 14 days or less from their scheduled arrival date. If you do not produce a military ID at the time of guest verification (evening prior to arrival), you will be charged the full amount for a ‘Standard Rate’ stay.

If you have booked your stay through Booking.com or Expedia, your cancellation policy is listed on your reservation confirmation. If you have booked a non-refundable reservation, the 14 day cancellation policy does not apply to your reservation. If you are to cancel- you will be charged the full amount towards your stay, no refunds.